{"id":586,"date":"2025-05-06T11:14:38","date_gmt":"2025-05-06T15:14:38","guid":{"rendered":"https:\/\/fiveguysentstg.wpenginepowered.com\/?page_id=586"},"modified":"2026-05-26T17:31:29","modified_gmt":"2026-05-26T15:31:29","slug":"online-ordering","status":"publish","type":"page","link":"https:\/\/www.fiveguys.it\/en\/online-ordering\/","title":{"rendered":"Online Ordering"},"content":{"rendered":"\n<header class=\"hero-media-banner hero-media-banner--media-fit-contain hero-media-banner--media-align-center hero-media-banner--bkg-red section--has-paper-border\" data-random-border-width=\"98rem\" data-comname=\"hero-media-banner\"><div class=\"wrap wrap--wide\"><div class=\"l-media-banner\"><div class=\"l-media-banner-body\">\n<header class=\"hero-header section-header--limited\">\n<h1 class=\"wp-block-heading\">Online Ordering\u2028from Five Guys<\/h1>\n<\/header>\n\n\n\n<div class=\"hero-content\">\n<p class=\"is-style-p-lead wp-block-paragraph\">Order online and get your Five<br>Guys fix fast.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button--order-icon\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/order.fiveguys.it\/findpostcode\">Order Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><div class=\"l-media-banner-bkg\"><div class=\"hero-media-banner-bkg\"><img loading=\"lazy\" decoding=\"async\" class=\"hero-media-banner-bkg-image--desktop wp-image wp-image-3165\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/bag-cup.png\" width=\"1087\" height=\"625\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/bag-cup.png 1087w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/bag-cup-300x172.png 300w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/bag-cup-1024x589.png 1024w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/bag-cup-768x442.png 768w\" sizes=\"auto, (max-width: 1087px) 100vw, 1087px\" \/><img loading=\"lazy\" decoding=\"async\" class=\"hero-media-banner-bkg-image--mobile wp-image wp-image-3167\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/paper-bag-mobile.png\" width=\"323\" height=\"403\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/paper-bag-mobile.png 323w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/paper-bag-mobile-240x300.png 240w\" sizes=\"auto, (max-width: 323px) 100vw, 323px\" \/><\/div><\/div><\/header>\n\n\n\n<section class=\"section section--split-media color-option-0\" data-comname=\"section-split-media-content\"><div class=\"wrap wrap--wide\"><div class=\"l-split-media l-split-media--end\"><div class=\"l-split-media-item l-split-media-item--content\"><div class=\"split-content-wrap color-option-1\">\n<div class=\"content-stack\">\n<h2 class=\"wp-block-heading\">Build your perfect Five Guys meal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With online ordering from Five Guys, it\u2019s never been easier to get your fix. There\u2019s plenty of ways to order online, too. Order straight from our site, use our mobile app, or order from one of our delivery partners.&nbsp;<\/p>\n<\/div>\n<\/div><\/div><div class=\"l-split-media-item l-split-media-item--graphic\"><img loading=\"lazy\" decoding=\"async\" class=\"split-media-feature-image split-media-feature-image--desktop wp-image wp-image-1606\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/med-image-block.jpg\" width=\"585\" height=\"751\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/med-image-block.jpg 585w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/med-image-block-234x300.jpg 234w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/med-image-block-9x12.jpg 9w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--content section--medium color-option-0\" data-random-border-width=\"98rem\" data-comname=\"delivery-partners\"><div class=\"wrap wrap--normal\">\n<header class=\"section-header section-header--limited\">\n<h3 class=\"wp-block-heading\">Our Delivery Partners<\/h3>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<div class=\"wp-block-five-guys-blocks-logo-grid logo-grid-block\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"229\" height=\"77\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/10\/Glovo_logo.svg1_.svg\" alt=\"\" class=\"wp-image-3422\"\/><\/figure>\n<\/div>\n<\/div>\n\n\n\n<footer class=\"section-footer section-header--limited\">\n<p class=\"wp-block-paragraph\">Delivery partners vary by region and may not be listed here.<\/p>\n<\/footer>\n<\/div><\/section>\n\n\n\n<section class=\"section section--split-media color-option-0\" data-comname=\"section-split-media-content\"><div class=\"wrap wrap--wide\"><div class=\"l-split-media l-split-media--start\"><div class=\"l-split-media-item l-split-media-item--content\"><div class=\"split-content-wrap color-option-1\">\n<div class=\"content-stack\">\n<h2 class=\"wp-block-heading\">It&#8217;s All In the<br>Five Guys App<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Five Guys is always a tap away with the Five Guys mobile app. You can place orders ahead of time, customize to your heart\u2019s content, save your favorite orders, plan large orders, and so much more.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-89b4c9e9 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/mobile-app\/\">get the app<\/a><\/div>\n<\/div>\n<\/div>\n<\/div><\/div><div class=\"l-split-media-item l-split-media-item--graphic\"><img loading=\"lazy\" decoding=\"async\" class=\"split-media-feature-image split-media-feature-image--desktop wp-image wp-image-3120\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/app-copy-1.png\" width=\"603\" height=\"754\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/app-copy-1.png 603w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/09\/app-copy-1-240x300.png 240w\" sizes=\"auto, (max-width: 603px) 100vw, 603px\" \/><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--content section--medium color-option-0\" data-random-border-width=\"98rem\" data-comname=\"section-content\"><div class=\"wrap wrap--limited\">\n<header class=\"section-header section-header--limited\">\n<h3 class=\"wp-block-heading\">Frequently Asked Questions About Online Ordering<\/h3>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Ordering, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why do I still have to wait, even if I order ahead?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We know it can be frustrating to wait for an online order, but this is normally only the case when your order contains fries. We wait to drop your fries until you arrive to ensure you receive the freshest cup possible!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I schedule or order ahead of time?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You sure can. You can call your local Five Guys store to place an order ahead of time or order online and choose the time you\u2019d like to pick up.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why am I unable to make special requests when ordering online or through the app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At this time, we are unable to process special requests through our online ordering platform or app. Should you have a special request, we encourage you to either place a call-in order or call the store after placing your online or app order to provide your request(s).\n\nIf you would like to provide feedback on this process, please reach out using our Contact Page.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can you pay for an online order at pickup?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At this time, you must pay in advance (with a credit card, gift card or other form of payment) when placing an order online.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">You charged me more than once! How do we fix it?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    <p>In many cases, this is simply a temporary charge to your bank account that will drop off in a few days. In the event the charge has not been removed after 2-3 days, please contact us via our Contact Form and we\u2019ll be happy to assist!<\/p>\n                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer delivery?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Most locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I get a refund?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We know that sometimes issues can arise. We do offer refunds but require a bit of information to do so.\n\nWe kindly ask that you fillout our webform and provide details about your issue, including the order number, location you visited and the total cost of the order. The store will get back to you ASAP!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order Five Guys online?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes! You can place a Five Guys order online for in-store pickup or delivery (select locations). Know that if you order fries or a milkshake, they\u2019ll be made when you arrive to ensure optimal freshness.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys cater?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We currently do not offer catering but customers can place a large order via the Click &amp; Collect app.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I place an online order?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You can either visit our website and click the &#8220;Order&#8221; button or download our app through the respective app store for your device.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n<\/div>\n\n\n\n<footer class=\"section-footer section-header--limited\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/support-hub\/faqs\/\">See all FAQs<\/a><\/div>\n<\/div>\n<\/footer>\n<\/div><\/section>\n\n\n\n<section class=\"section section--content section--medium is-header-disabled is-footer-disabled color-option-0 is-style-top-divider\" data-random-border-width=\"98rem\" data-comname=\"section-content\"><div class=\"wrap wrap--normal\">\n<header class=\"section-header section-header--limited\">\n<h2 class=\"wp-block-heading\"><\/h2>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<h2 class=\"wp-block-heading has-text-align-center\">Hungry Right Now?<\/h2>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button--order-icon\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/order.fiveguys.it\/findpostcode\">order now<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<footer class=\"section-footer section-header--limited\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/footer>\n<\/div><\/section>\n\n\n\n<section class=\"section section--column-page-cards color-option-0\" data-random-border-width=\"98rem\" data-comname=\"section-callout-card-columns\"><div class=\"wrap wrap--normal\">\n<div class=\"l-columns l-columns--2 l-columns--gap-normal l-columns--align-normal\">\n<div class=\"l-column-item\">\n<div class=\"card-page-callout\"><div class=\"card-page-callout-content\">\n<h2 class=\"wp-block-heading\">Explore our Menu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From hand-formed burgers to handspun milkshakes and everything in between, our menu is always fresh and designed for customization.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/menu\/\">full menu<\/a><\/div>\n<\/div>\n<\/div><div class=\"card-page-callout-thumb\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image wp-image-1571\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-menu.jpg\" width=\"585\" height=\"403\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-menu.jpg 585w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-menu-300x207.jpg 300w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-menu-18x12.jpg 18w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"l-column-item\">\n<div class=\"card-page-callout\"><div class=\"card-page-callout-content\">\n<h2 class=\"wp-block-heading\">Behind the Food<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From ingredients to our methodical prep process, get the inside scoop on what goes into making Five Guys magic.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/our-food\/\">about our food<\/a><\/div>\n<\/div>\n<\/div><div class=\"card-page-callout-thumb\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image wp-image-1098\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/83d29463b59aeb2dbaf9fb1aef19108606075805-final.jpg\" width=\"1000\" height=\"667\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/83d29463b59aeb2dbaf9fb1aef19108606075805-final.jpg 1000w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/83d29463b59aeb2dbaf9fb1aef19108606075805-final-300x200.jpg 300w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/83d29463b59aeb2dbaf9fb1aef19108606075805-final-768x512.jpg 768w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/83d29463b59aeb2dbaf9fb1aef19108606075805-final-18x12.jpg 18w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":33,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-586","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Order Burgers Online | Five Guys<\/title>\n<meta name=\"description\" content=\"Order Five Guys burgers online for pickup or delivery. 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