{"id":574,"date":"2025-05-06T11:11:43","date_gmt":"2025-05-06T15:11:43","guid":{"rendered":"https:\/\/fiveguysentstg.wpenginepowered.com\/?page_id=574"},"modified":"2025-10-20T22:04:02","modified_gmt":"2025-10-20T20:04:02","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.fiveguys.it\/en\/support-hub\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"hero-page-banner-block wp-block-five-guys-blocks-hero-page-banner\" data-comname=\"hero-page-banner\">\n    <header \n        class=\"hero-page-banner section--has-paper-border\"\n        style=\"background-image: url(https:\/\/www.fiveguys.it\/wp-content\/themes\/five-guys\/assets\/img\/backgrounds\/hero-bkg-pattern.jpg); background-size: cover; background-position: center;\"\n        data-featured-image=\"\"\n        data-random-border-width=\"98rem\"\n    >\n        <div class=\"wrap wrap--wide\">\n                            <h1>FREQUENTLY ASKED QUESTIONS<\/h1>\n                        \n                            <p>Find answers to some of the most asked questions<\/p>\n                    <\/div>\n    <\/header>\n<\/div>\n\n\n\n<nav class=\"navigation--toc\" data-comname=\"table-of-contents\" aria-label=\"Table of Contents\" role=\"navigation\"><div class=\"toc-header\"><h2>FAQS<\/h2><\/div><div class=\"toc-body\"><div class=\"toc-body-inner\"><ol role=\"list\">\n<li class=\"toc-item\"><a href=\"#faq-most-popular\">most popular<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-menu\">menu<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-nutrition-allergen\">nutrition &amp; allergen<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-location\">location<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-ordering\">Ordering<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-app\">APP<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-company\">Company<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-real-estate\">real estate<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faqs-gift-cards\">gift cards<\/a><\/li>\n\n\n\n<li class=\"toc-item\"><a href=\"#faq-contact-us\">contact us<\/a><\/li>\n<\/ol><\/div><\/div><\/nav>\n\n\n\n<section class=\"section section--content section--medium is-header-disabled is-footer-disabled color-option-1 section--has-paper-border\" data-random-border-width=\"98rem\" data-comname=\"section-content\"><div class=\"wrap wrap--limited\">\n<header class=\"section-header section-header--limited\">\n<h2 class=\"wp-block-heading\"><\/h2>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-most-popular\">Most Popular<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Most Popular, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How can I find business hours for a location?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    All store hours are available on our website or by Googling the location.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys play music in its stores?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Playing music in our locations has been a Five Guys tradition ever since we opened the doors of our first restaurant back in 1986. Making burgers and fries is just more fun with some rocking tunes in the background.\n\nWhile our taste has evolved, we&#8217;ve continued to play a range of music in our locations to not only provide our customers with a fun and lively experience, but to also support our crew members working hard in the kitchen.\n\nFind out more about our passion for music on social media or by visiting our Spotify page                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What countries does Five Guys operate in?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    As of May 2025, we have more than 1,950 locations in 29 countries! We are located in the United States, Canada, England, Scotland, Wales, Ireland, Northern Ireland, Australia, Austria, Bahrain, Belgium, China, France, Germany, Hong Kong, Italy, Kuwait, Luxembourg, Macau, Malaysia, Netherlands, Qatar, Republic of Korea, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and UAE.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys have a birthday program?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Currently, we do not have a specific birthday program. However, we do wish you a Happy Birthday!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I purchase Five Guys peanuts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Due to safety concerns, Five Guys does not offer the peanuts featured in our restaurants for purchase.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why is there grease on my bag?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our fries are soaked in water during the prep process. Because of this, they absorb less oil when cooked, leaving trace amounts of oil on the outside of the fries.\n\nAdd in the fact that we serve our fries in an open cup, with an extra scoop thrown into the bag for good measure, and sometimes you&#8217;ll see some grease on your paper bag. Also&#8230; Remember to leave the bag open, so that your fries don&#8217;t get soggy!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the best way to reheat leftover fries?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350\u00b0F\/176\u00b0C oven for about 10-15 minutes. Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where did the Five Guys restaurant start?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The first Five Guys opened in 1986 in Arlington, Va., right outside of Washington, DC.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys use water filters?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Coca-Cola Freestyle machines, which feature water filters, are available at participating Five Guys restaurants.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">The crew member added an extra helping of fries to my bag, is this normal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Providing an extra scoop of fries has been a tradition at Five Guys since we opened our doors in 1986.\n\nEnjoy that extra helping or share with your friends! Our fries are also great leftovers; just pop them in the oven (or Air Fryer) the next day.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do I have to have my burger cooked well done?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.\n\nHowever, your feedback is important, so feel free to reach out using our Contact Page if you&#8217;d like to share your opinion.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys cook with peanut oil?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We use 100 percent refined peanut oil to cook our fries. Refined peanut oil is less likely than cold-pressed oil to cause an allergic reaction.\n\nFor individuals with peanut allergies, highly refined peanut oil is considered a safe alternative for culinary and dietary purposes. However, we highly encourage you to consult your physician before consumption should you have concerns.\n\nAdditionally, please understand that we are unable to ensure no cross-contamination, as peanuts and peanut oil play a large role in our brand and cooking processes                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order my fries extra crispy?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.\n\nWe feel the best taste for our fries consists of a firm outside and a baked potato-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores.\n\nFor this reason, our stores cannot cook fries any other way.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys use paper bags?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our brand has been built around a fanatical focus on food and simplifying everything else! Offering paper bags not only simplifies our store operations, but also speeds up service and reduces confusion in our kitchens.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys have peanuts for free?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-menu\">Menu<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Menu, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer Halal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We do not offer Halal in this market.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys squish\/flatten the patties?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We call this process &#8220;evening out,&#8221; and we&#8217;ve been doing it since we opened our first location way back in 1986! Evening out not only helps form the patty, but also ensures it cooks evenly and well done.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I buy your Cajun seasoning?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Here&#8217;s a little secret&#8230; We use McCormick brand Cajun seasoning in our locations! Although we cannot sell it to you, you can buy it on the McCormick website.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Are your burgers cooked in peanut oil?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys burgers are grilled without using oil. Our grills are actually seasoned using only the natural fats and juices of the burger patty.\n\nThe only product at our restaurants prepared using refined peanut oil are the fries we serve.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys use foil to wrap the burgers?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    In our 30-plus years of crafting burgers, we have found that foil helps the food retain more heat, meaning it&#8217;s hotter &#8211; and fresher &#8211; when it reaches your hands!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Will Five Guys offer unsalted peanuts again?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At this time, we offer only salted peanuts. There are no current plans to bring back unsalted peanuts.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys serve alcoholic beverages?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We serve Budweiser, Goose Island IPA and Peroni at selected locations.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How much do your burger patties weigh?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our hand-formed patties weigh about 102 grams (3.6 ounces) before grilling. The regular burger comes with 2 patties, so 204 grams of deliciousness!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is the Five Guys veggie sandwich a veggie patty?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you&#8217;d like. Choose any combination of our condiments and add cheese for an additional cost.\n\nOur standard veggie is a mix of peppers, onions and mushrooms with or without cheese.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why do your buns sometimes get soggy?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We toast our bread to provide a sturdy base for our burgers, but certain toppings and condiments can potentially lead to a &#8220;soggy&#8221; bun. If you feel like this is a quality issue and not as a result of toppings, please contact us so we can address it!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is Five Guys beef kosher or halal?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    In this market the beef we serve is not kosher, halal or organic. It is also not free range. We are unable to claim that we are GMO-free at this time, though we plan to explore these options in the future. Although our beef is always 80% lean beef with no additives, there is some variation by country due to local sourcing and regulations.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can you get extra bacon for free?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, if you order in one of our locations and ask for extra bacon, you will receive it at no additional charge. Please note, however, that extra bacon is not available through online ordering or delivery.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do I have to have my burger cooked well done?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.\n\nHowever, your feedback is important, so feel free to reach out using our Contact Page if you&#8217;d like to share your opinion.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order my fries extra crispy?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.\n\nWe feel the best taste for our fries consists of a firm outside and a baked potato-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores.\n\nFor this reason, our stores cannot cook fries any other way.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How does Five Guys prepare their burgers?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our fresh burger patties are made to order. Patties are prepared on a flat-top grill and cooked until well done and juicy. You won\u2019t see us using timers, just our eyeballs, to know when a burger is finished.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys use fresh toppings?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You bet! All of our toppings are prepped fresh daily. Nothing is frozen. Choose from 15 free toppings, which makes for hundreds of thousands of topping combinations. The possibilities are pretty much endless.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What kind of cheese does Five Guys use?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We use American-style cheese, grilled to gooey bliss on many of our menu items. Grilled cheese sandwiches, cheeseburgers, Patty Melts \u2013 you name it!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys use peanut oil?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We use peanut oil to cook our fries because we believe it provides the most optimal flavor for that perfect, boardwalk-style bite. Our fries are the only menu item cooked in peanut oil.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How does Five Guys make their fries?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Like all of our menu items, our fries are made to order. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else. We also cook our fries twice to ensure they are firm on the outside and mimic a mashed potato on the inside.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer combos or bundles?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    While Five Guys does not currently offer a combo or Make It A Meal at all locations, we are offering it at select stores.\n\nCombos could be expanded to more locations in the future, though no further information is available at this time.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer a patty melt?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We are officially adding the patty melt as a menu item in select locations on September 1, 2024. However, guests can order a patty melt, which combines a grilled cheese with a juicy patty and the toppings of your choice, at any location right now! Just ask for one &#8211; all stores know it by name &#8211; or request a grilled cheese and add a patty.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer milkshakes?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, we do! Our milkshakes are hand spun and can be customized with any of our nine mix-ins. Start with our vanilla base, and then add as many mix-ins as you like. We currently offer: Bacon, Banana, Chocolate,Oreo\u00ae, Peanut Butter, Salted Caramel, Strawberries and limited time mix-ins at participating countries.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What sizes do you offer for milkshakes?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our milkshakes come in one size- 470ml. You can choose as many of our mix-ins as you like at no extra charge!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer catering?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We currently do not offer catering but customers can place a large order via the Click &amp; Collect app.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why doesn&#039;t Five Guys season its burgers?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We believe the beef we serve is juicy and flavorful enough without seasoning. If you would like to add salt and pepper to your burger, please request packets from our crew members or look for them at our condiment stations.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why doesn&#039;t Five Guys have a kids menu?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    While we love hosting children, we do not currently offer a kids menu. Our portion sizes are designed to be shared, so keep that in mind when ordering for children. We suggest a little hamburger (which features one patty instead of two) or a hot dog or grilled cheese and requesting it be cut in half. Our fry sizes can feed several!                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-nutrition-allergen\">Nutrition &amp; Allergen<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Nutritional and Allergens, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys use preservatives in their food?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Nope! We pride ourselves on using real, fresh food, prepped and cooked daily. Because of this, you won\u2019t find a freezer in the joint \u2013 only coolers.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What allergens does Five Guys food contain?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Many of our menu items contain allergens such as eggs, gluten\/wheat, milk, peanuts and soy. If you inform our staff of a food allergy, we certainly will attempt to accommodate, but please know there is a risk of cross contamination due to the nature of our ingredients. For more information please reference the Ingredients, Nutrition and Allergen guides on our website.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where can I look up your menu ingredients?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    All of Five Guys\u2019 allergen, menu ingredients and calorie counts are available for review in our Nutrition and Allergen guide.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys serve gluten-free buns?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    No. Our Five Guys buns are baked fresh daily following a proprietary recipe that contains gluten. We are unable to modify our recipe to accommodate a gluten allergy.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why does Five Guys serve peanuts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We serve peanuts as a quick snack for customers while they wait for their orders.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do Five Guys stores contain peanuts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, all Five Guys locations serve peanuts. We also cook our fries in peanut oil for optimal flavor. While we do make every effort to accommodate allergies, the use of peanut oil and open peanut containers create a significant risk for individuals with peanut allergies.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do you have nutrition and allergen information?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, we do! Please access the latest nutrition and allergen information for Five Guys.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do you use high-fructose corn syrup or real sugar in your buns?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our buns are made with real sugar!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Is Five Guys safe for people with tree nut allergies?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    <p><span data-olk-copy-source=\"MessageBody\">Peanuts are served in all FIVE GUYS restaurants, for up-to-date info on the presence of tree nuts in our menu please consult the latest <a href=\"https:\/\/www.fiveguys.it\/nutritional-allergy-information\/\">allergen and Ingredient<\/a> information cards, available in our stores and on our website. Please also remember that while we take every opportunity to prevent cross contact, there is always the risk of allergen cross contamination in our restaurants. We have open kitchens and customers can watch their food being prepared.<\/span><\/p>\n                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do Five Guys burger patties feature additives?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The beef for our burger patties is 80\/20 lean ground chuck that has no additives or fillers! It is gluten free and does not include breadcrumbs, flour, soy sauce or any types of spices.\n\nPlease note, however, that we cannot guarantee no cross-contamination, so please use caution when ordering.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer gluten-free options?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    The only products we offer that contain gluten are our burger buns, hot dog buns, HP sauce, the Oreo Cookies and Lotus Biscoff milkshake mix-ins, and the Malt Vinegar condiment for our fries.\n\nDue to the way some ingredients are prepared, they may also be unsuitable for people with an intolerance. You can find more information about these products here.\n\nSince Five Guys buns are not gluten free, we offer modified options for customers with gluten sensitivity. You can order any burger or hot dog without the bun, in either a Lettuce Wrap or a No Bun Bowl. You can also bring your own gluten free bun, as the burger is simple to transfer. However, please note that due to food safety precautions, we cannot prepare your food with this bun.\n\nFive Guys beef is gluten free, consisting of 100% 80\/20 ground chuck with no additives, fillers, or preservatives. Our bacon and hot dogs are also gluten free. All meat is cooked on a dedicated grill separate from the bun toasting grill.\n\nOur fries, both Five Guys Style and Cajun, are gluten free. They are made from fresh cut potatoes soaked in water and cooked in dedicated fryers with 100% refined peanut oil.\n\nWhilst we do all we can to avoid it, there is always a risk of cross contamination. We advise checking our Allergen and Ingredients charts online or in store and always advising the team of any allergies or intolerances so they can take the appropriate precautions.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What are the ingredients in your buns?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Our bread is a proprietary recipe. Our buns contain the following ingredients:\n\n* Water\n* Salt\n* Sugar\n* Vegetable Shortening (Contains Soy)\n* Milk\n* Eggs\n* Bleached Bread Flour\n* Yeast\n* Sesame Seeds                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do Five Guys French fries contain gluten?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys fries contain no gluten. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else.\n\nPlease be aware that our bread does contain gluten, so there is always a risk for cross-contamination. If you have a gluten allergy, please tell your cashier when ordering and our team will take extra care to avoid cross-contamination by changing gloves more frequently.\n\nPlease review our Ingredient &amp; Allergen Guide for the most accurate menu item information.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys menu items contain MSG?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    There is no MSG added to our burgers, hot dogs, fries, seasonings or condiments. The only seasonings offered in our restaurants are salt and Cajun seasoning.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-location\">Location<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Location, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What time does Five Guys close?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Most of our locations close at 22:00 p.m. local time, but this can vary by market. Be sure to visit restaurants.fiveguys.it for accurate business hours.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What time does Five Guys open?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Most of our locations open at 11 a.m. local time, but this can vary by market. Be sure to visit restaurants.fiveguys.it for accurate business hours.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is a refresh, and why is my location closed for one?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    As our restaurants age &#8211; did you know that Five Guys is nearly 40 years old? &#8211; we want to ensure we take time to maintain them. Occasionally, this means we must temporarily close for upgrades and maintenance.\n\nYou may know this as remodeling or a remodel. At Five Guys, we call it a refresh.\n\n\nSome refreshes last only a few days, while others may require weeks or a month. We know these closures can be frustrating, but rest assured, your favorite location will reopen soon!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How can I find business hours for a location?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    All store hours are available on our website or by Googling the location.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Where is Five Guys opening new restaurants?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys continues to open new locations across the globe! Follow us on social media for the latest on new restaurants.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I receive a donation from Five Guys? Do you offer donations?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Policies for donations, fundraising and sponsorships are at the discretion of our individual stores. Please visit or contact your local Five Guys to see if they would like to participate. You may also email donations@fiveguys.com for assistance.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why did my store close?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Though rare, Five Guys sometimes does permanently close restaurants. Many times, the purpose of the closure is to relocate within the same market.\n\nPlease visit restaurants.fiveguys.com to find your closest Five Guys.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">When will Five Guys open a restaurant in my area?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys continues to expand worldwide. Visit restaurants.fiveguys.com or follow us on social media to find out where we are heading next!                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-ordering\">Ordering<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Ordering, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I place an online order?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You can either visit our website and click the &#8220;Order&#8221; button or download our app through the respective app store for your device.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys cater?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We currently do not offer catering but customers can place a large order via the Click &amp; Collect app.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I order Five Guys online?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes! You can place a Five Guys order online for in-store pickup or delivery (select locations). Know that if you order fries or a milkshake, they\u2019ll be made when you arrive to ensure optimal freshness.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I get a refund?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We know that sometimes issues can arise. We do offer refunds but require a bit of information to do so.\n\nWe kindly ask that you fillout our webform and provide details about your issue, including the order number, location you visited and the total cost of the order. The store will get back to you ASAP!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer delivery?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Most locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">You charged me more than once! How do we fix it?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    <p>In many cases, this is simply a temporary charge to your bank account that will drop off in a few days. In the event the charge has not been removed after 2-3 days, please contact us via our Contact Form and we\u2019ll be happy to assist!<\/p>\n                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can you pay for an online order at pickup?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At this time, you must pay in advance (with a credit card, gift card or other form of payment) when placing an order online.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why am I unable to make special requests when ordering online or through the app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At this time, we are unable to process special requests through our online ordering platform or app. Should you have a special request, we encourage you to either place a call-in order or call the store after placing your online or app order to provide your request(s).\n\nIf you would like to provide feedback on this process, please reach out using our Contact Page.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I schedule or order ahead of time?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You sure can. You can call your local Five Guys store to place an order ahead of time or order online and choose the time you\u2019d like to pick up.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why do I still have to wait, even if I order ahead?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We know it can be frustrating to wait for an online order, but this is normally only the case when your order contains fries. We wait to drop your fries until you arrive to ensure you receive the freshest cup possible!                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-app\">App<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"App, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can you help me with the app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    If you are experiencing issues with our mobile app and need a person to assist you, we would be happy to help! Simply click here to get started. Be sure to download the latest version of the app for your respective mobile device.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys have a mobile app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You bet we do! It&#8217;s never been simpler to order all your Five Guys favorites, made just the way you like them \u2013 even when you&#8217;re on the go&#8230;                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Do I need an account to use the Five Guys app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    No, you do not! You can browse the menu and order without an account. However, signing up provides a host of benefits, including being able to save your favorites, track orders and reorder your favorites faster.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I edit an order in the Five Guys app after it\u2019s been placed?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Unfortunately, you cannot. Please call your Five Guys location to update or inquire about changing your order.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why should I get the Five Guys app vs order online?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Unlike online ordering, the Five Guys app saves your order history, so reordering is a breeze. Your favorite store, favorite meals, as well as saved payment options, are all stored conveniently in the app.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I place an order in the Five Guys app?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Definitely! The Five Guys app is the easiest way to place an order, especially on the go. It also allows you to save your favorites for easy reordering next time around.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-company\">Company<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Company, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">When did Five Guys begin to franchise?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys grew throughout the 1990s, but the Murrell family did not begin offering franchise opportunities until 2003. In just a year and a half, they sold 300 franchise locations and have been growing ever since.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How large is the Five Guys footprint today?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Today, Five Guys operates more than 1,900 locations in 29 countries.\nWhat sets Five Guys apart? There are a lot of great burger joints out there. But we believe our success comes from running all our restaurants exactly how we ran our first location back in 1986\u2014focusing on simple food, real ingredients and letting the quality speak for itself.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">When did Five Guys go international?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys opened its first restaurant outside of the United States in 2010 in Alberta, Canada. Our Covent Garden location in London, opened to much fanfare in 2013, was our first restaurant outside of North America. Today, we operate in 26 countries across the globe!                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the Five Guys origin story?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys was founded in 1986 by the Murrell family in Northern Virginia. As the story goes, Jerry and Janie Murrell asked their four sons whether they wanted to go to college or start a business. The boys chose to try their hand at starting a business and the family opened a small carryout burger joint in Arlington. Word quickly spread about the restaurant and before you know it, not only did a fifth brother join the fam (hence Five Guys) but business took off. The rest, as they say, is history.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys have a rewards or loyalty program?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys does not currently offer rewards or have a loyalty program.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys offer discounts?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys has never offered coupons, discounts or promotions. We currently do not have any plans to do so in the future.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the Five Guys story\/How did you guys get your name?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys \u2013 a fast-casual restaurant chain named for the Murrells&#8217; five sons \u2013 serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How many restaurants does Five Guys have?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    As of January 2025, we have more than 1,900 locations in 26 countries! A majority of our restaurants are in the United States.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Why is the music in Five Guys stores so loud?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    At Five Guys, music has always been part of the experience. We play a range of music in our locations to not only provide customers with a fun and lively experience, but to also support our crew members working hard in the kitchen.\n\nOf course, we never want our customers to feel uncomfortable or offended, and you are welcome to ask the store to turn down the music if you think it&#8217;s a bit loud.\n\nLearn more about our passion for music on social media or by visiting our Spotify page                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I become a secret shopper?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We appreciate your enthusiasm, but Five Guys does not disclose information about the process used to recruit secret shoppers. Secret shoppers are chosen in confidentiality and are not recruited in the same way other employees are.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I purchase Five Guys stock?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys is a privately owned company, and we do not currently have plans to go public. However, we get these questions a lot and we take it as a compliment, so thank you!                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-real-estate\">Gift Cards<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Gift Card, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys sell gift cards?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    We currently do not sell gift cards.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faqs-gift-cards\">Real Estate<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Real Estate, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Does Five Guys help with the design and construction of restaurants?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, the Five Guys Design and Construction teams will work with your architect and general contractor to build your restaurant to meet the specifications set forth in Five Guys\u2019 brand design guidelines.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Are there multiple real estate options?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Yes, Five Guys has multiple formats to meet our guests\u2019 needs, as well as contend with current market dynamics.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Will Five Guys help me find a site?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Five Guys will work with you and your broker to help identify viable trade areas for a Five Guys location. However, you are responsible for conducting your own due diligence to estimate the performance of the location.                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">What is the preferred site criteria?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Please refer to our Preferred Site Criteria document                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How do I submit a real estate opportunity?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Please visit the Contact Us page and select &#8220;Real Estate&#8221; from the dropdown menu.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"faq-contact-us\">Contact Us<\/h3>\n\n\n\n<div class=\"faqs-by-category-block wp-block-five-guys-blocks-faqs-by-category\">\n            <div class=\"js-accordion accordion-block\"\n            role=\"group\"\n            aria-label=\"Contact Us, Frequently Asked Questions.\">\n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">Can I send you a great photo I have of Five Guys or my visit?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    Absolutely! We love to see our customers enjoying our food.\n\nSimply tag us in a social media post. We are on Facebook, Instagram and TikTok. Or feel free to send your photos to marketing@fiveguys.com                                            <\/div>\n                <\/div>\n                \n                                            \n                <h3 class=\"accordion-title\">\n                    <button type=\"button\">How can I fill out a customer survey?<\/button>\n                <\/h3>\n                \n                <div class=\"accordion-content\">\n                    <div class=\"content-stack\">\n                                                    You can fill out our customer survey by visiting this page Although not necessary, it is helpful to have a receipt nearby.                                            <\/div>\n                <\/div>\n                \n                    <\/div>\n    <\/div>\n\n<\/div>\n\n\n\n<footer class=\"section-footer section-header--limited\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/footer>\n<\/div><\/section>\n\n\n\n<section class=\"section section--content section--medium is-header-disabled is-footer-disabled color-option-1 is-style-double-dividers\" data-random-border-width=\"98rem\" data-comname=\"section-content\"><div class=\"wrap wrap--normal\">\n<header class=\"section-header section-header--limited\">\n<h2 class=\"wp-block-heading\"><\/h2>\n<\/header>\n\n\n\n<div class=\"content-stack\">\n<h3 class=\"wp-block-heading has-text-align-center\">Get In Touch<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><br>We\u2019d love to hear from you! Reach out with questions, comments, and anything in between.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/support-hub\/contact-us\/\">CONTACT US<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<footer class=\"section-footer section-header--limited\">\n<p class=\"wp-block-paragraph\"><\/p>\n<\/footer>\n<\/div><\/section>\n\n\n\n<section class=\"section section--block-group section--medium color-option-0\" data-random-border-width=\"98rem\">\n<header class=\"section-header section-header--limited\">\n<h3 class=\"wp-block-heading is-style-default\">Looking for Something Else?<\/h3>\n<\/header>\n\n\n\n<div class=\"section-blocks\">\n<section class=\"section section--column-page-cards section--no-padding color-option-1\" data-random-border-width=\"98rem\" data-comname=\"section-grid-cta-cards\"><div class=\"wrap wrap--wide\">\n<div class=\"l-columns l-columns--3 l-columns--gap-normal l-columns--align-normal\">\n<div class=\"l-column-item\">\n<div class=\"card-cta has-background-image\"><img loading=\"lazy\" decoding=\"async\" class=\"card-cta-bkg wp-image wp-image-2053\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-customer-fb-1.jpg\" width=\"700\" height=\"520\" aria-hidden=\"true\" draggable=\"false\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-customer-fb-1.jpg 700w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-customer-fb-1-300x223.jpg 300w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><div class=\"card-cta-inner\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button--white\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/support-hub\/contact-us\/\">Contact Us<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"l-column-item\">\n<div class=\"card-cta has-background-image\"><img loading=\"lazy\" decoding=\"async\" class=\"card-cta-bkg wp-image wp-image-2056\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-franchise-2.jpg\" width=\"686\" height=\"520\" aria-hidden=\"true\" draggable=\"false\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-franchise-2.jpg 686w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-franchise-2-300x227.jpg 300w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><div class=\"card-cta-inner\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button--white\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/support-hub\/franchise\/\">Franchise<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"l-column-item\">\n<div class=\"card-cta has-background-image\"><img loading=\"lazy\" decoding=\"async\" class=\"card-cta-bkg wp-image wp-image-2055\" src=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-realestate-2.jpg\" width=\"686\" height=\"520\" aria-hidden=\"true\" draggable=\"false\" alt=\"\" srcset=\"https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-realestate-2.jpg 686w, https:\/\/www.fiveguys.it\/wp-content\/uploads\/sites\/36\/2025\/07\/04-realestate-2-300x227.jpg 300w\" sizes=\"auto, (max-width: 686px) 100vw, 686px\" \/><div class=\"card-cta-inner\">\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-fe48e5de wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-button--white\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.fiveguys.it\/support-hub\/real-estate\/\">Real Estate<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div><\/section>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":572,"menu_order":24,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-574","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs | Five Guys<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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